Terms of Service

Effective Date: February 1, 2026

1. Acceptance of Terms

By booking, using, or accessing RideEDH services, you agree to these Terms of Service ("Terms"). If you do not agree, you must not use the services.

2. Description of Services

RideEDH provides private, pre-arranged ground transportation services, including but not limited to:

• Point-to-point transportation
• Airport transfers
• Event and group transportation
• Local and regional shuttle services

RideEDH is not a rideshare platform and does not provide on-demand street-hail services.

3. Eligibility and Passenger Conduct

• Passengers must comply with all applicable laws and behave in a respectful, non-threatening manner.
• RideEDH reserves the right to refuse service to anyone for safety, legal, or conduct reasons.
• No illegal activities, weapons (except lawful concealed carry), drugs, or hazardous materials are permitted in the vehicle.

4. Booking and Payment

• All rides must be booked in advance via the website, email, or other approved booking method.
• Pricing may include per-mile rates, flat rates, minimum fares, wait time, tolls, parking, and gratuity (if applicable).
• Payment is due at the time of booking or before the ride begins, unless otherwise agreed in writing.
• RideEDH may charge cancellation or no-show fees as described in Section 5.

5. Cancellations and No-Shows

• Cancellations made less than 24 hours before the scheduled pickup may incur a cancellation fee.
• No-shows (failure to appear within 10-15 minutes of pickup time) may be charged the full fare.
• RideEDH may cancel or modify a ride due to safety, weather, mechanical issues, or other unforeseen circumstances.

6. Delays, Traffic, and Force Majeure

RideEDH is not responsible for delays caused by traffic, road conditions, weather, accidents, or events beyond reasonable control. Estimated arrival times are not guaranteed.

7. Passenger Safety and Liability

• Passengers must wear seatbelts at all times.
• RideEDH is not liable for injuries or damages caused by passenger negligence, third parties, or events beyond reasonable control.
• Maximum liability, if any, shall be limited to the amount paid for the ride, to the extent permitted by law.

8. Property and Lost Items

RideEDH is not responsible for lost or damaged personal property. If found, RideEDH may return items at its discretion; shipping or delivery costs may apply.

9. Service Limitations

RideEDH does not provide:

• Medical transport or emergency services
• Wheelchair-equipped vehicles unless explicitly stated
• Child safety seats unless explicitly provided and confirmed

Passengers are responsible for complying with child seat and safety laws.

10. Insurance

RideEDH maintains commercial auto insurance as required by law. Coverage details are available upon request.

11. Privacy

Use of RideEDH services is subject to the RideEDH Privacy Policy. Personal data is used for booking, communication, and service delivery.

12. Intellectual Property

All content on RideEDH.com, including logos, text, and images, is owned by RideEDH and may not be used without permission.

13. Flight Delays and Airport Pickups

Airport pickup times depend on passenger-provided flight information. RideEDH monitors flight statuses when possible, but delays or changes to flight schedules may result in additional wait time fees. Passengers are responsible for providing accurate and timely flight details.

14. Indemnification

Passengers agree to indemnify and hold harmless RideEDH, its owner, and its agents from any claims, damages, losses, or expenses arising from the passenger's actions, including but not limited to damage to the vehicle, illegal activity, or injury caused by the passenger's conduct.

15. Vehicle Damage and Cleaning Fees

Passengers may be charged a cleaning or damage fee if the vehicle is soiled or damaged during the ride. Fees will be assessed based on the extent of cleaning or repair required, with a minimum fee of $150.

16. Service Availability

RideEDH is operated by a sole proprietor. Rides may be unavailable due to illness, mechanical issues, prior bookings, or other circumstances. RideEDH will make reasonable efforts to notify passengers of cancellations and assist with alternative arrangements when possible. Liability in such cases is limited to a full refund of any prepaid fare.

17. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

18. Dispute Resolution

Any disputes will be resolved through binding arbitration in California, unless prohibited by law. Each party waives the right to a jury trial.

19. Changes to Terms

RideEDH may update these Terms at any time. Continued use of the services constitutes acceptance of the updated Terms.

20. Contact Information

For questions about these Terms, contact:

Email: support@rideedh.com

Phone: +1 (916) 391-1582